When you visit our website, you don't want anyone looking over your shoulder. Let alone that you want them to steal your personal data. That's why we do everything we can to protect your private information from unwanted guests.
At Altoni, your safety is our top priority. Especially when money is involved. That is why we have taken the necessary measures to guarantee the protection of your data. To ensure your security, we store your personal information in a secure database. Thanks to SSL (secure server), the transaction data is sent encrypted over the internet. This means that it is impossible for third parties to retrieve the data that were sent. This way, the data you enter via forms or filters do not end up in the hands of hackers and other malicious persons. Furthermore, you can be sure that all your payments are safe.
Under no circumstances will we share your information with third parties for commercial purposes. Sometimes we are of course forced to share your data with a third party. With the courier company that delivers your order, for example. In that case, we insist that they only use your data for what they have received it. Do you suspect that one of those parties does not handle your data with care? Please inform us via our customer service.
As much as we respect your privacy, you will of course understand that we need some information from you. This is the only way we can make your visit as pleasant as possible. For this we use, for example, data from your IP address, surfing and search behaviour that we collect via cookies and Google Analytics (see below). We also use data that you enter yourself in our forms on our website. The mandatory and optional fields are always indicated. We only use this information to contact you if you give us permission to do so.
You only benefit from it
At Altoni, we use the data received and collected from you for various purposes. You can read them below. But we can already say this: you will only benefit from it.
1. To send you newsletters
If you sign up for Altoni's newsletters, we will periodically keep you up to date with new products. On top of that, you will also receive interesting content, such as blog posts and relevant news. If you no longer wish to receive newsletters, you can always unsubscribe. At the bottom of each newsletter there is also a link you can use to easily unsubscribe. Done in a second.
2. To optimize our customer service
Do you have questions or complaints about Altoni products or services? Just call, email or chat with our customer service. We register what you tell us by phone, and we also keep track of the content of our chat messages and emails. That makes it all a little easier if you contact us again. In addition, we can improve our own services based on your experiences and questions.
3. To improve your online experience
When you visit our website, you hope to find what you are looking for. Preferably as fast and user-friendly as possible. Well, that's why Altoni keeps cookies. These are small text files that your computer or mobile device stores every time you visit our website. Thanks to these cookies, you do not have to enter the same information every time you contact us. They also show us how you use our website (Google Analytics), which pages you visit, and which path you take. In this way we gain insight into your online behaviour and user experience. Such analyses allow us to make our website more user-friendly. In short, cookies make your online experience a lot more pleasant. Eh yes, and to be honest, we also benefit from it of course. We also use them for marketing purposes. For example, your behaviour teaches us where we should place our call-to-actions.
We store your personal data for a period that is necessary for us to provide the service. Would you like to view your data? Or do you want us to remove from or change your data in our system? Submit your request by e-mail to firstname.lastname@example.org. Then we will fix that right away.